The Part-Time Communication/Dispatch Officer position is located in Houston, TX. The officer is primarily responsible to receive and handle 911 calls, other emergency calls, monitor alarms, dispatch first responders, and make other notifications and reports as required. Other duties include, but not limited to clerical duties related to a dispatch center, such as: filing recall lists, operation of computers, completing and printing desk journals, maintaining alarm records, and completing records logs as assigned.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Follow all company personnel and safety policies, and perform all assigned duties in a safe work manner
Answering public and police calls for assistance in emergency and non-emergency situations on the telephone and radio
This position is located in a restricted area and is responsible for security of assigned work area and equipment
Relay information to/from police or security supervisors, take messages, and obtain clear and accurate information & relay to all pertinent personnel
Acts as the primary alarm and surveillance point for criminal information, natural disasters, and all other operations involving coordination with civil authorities and other federal agencies throughout the state and federal government
Work flexible hours to include weekends and holidays
Other duties may be assigned to meet business needs
This position does not have any supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Minimum High School Diploma or GED
Be at least 21 years of age
Ability to interact and communicate with people over the telephone, often in stressful situations
Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment
Knowledge of fire and burglar alarm systems reporting
Successfully complete all training and obtain all required permits, licenses, certifications and security/medical clearances for the worksite
Minimum of 2 years’ experience as a law enforcement dispatcher/communications officer.
Skill in operating a personal computer and standard office equipment
Working knowledge of a variety of computer software applications in word processing, spreadsheets, database, (such as: MSWord, Excel, Access, PowerPoint), and Outlook
Certificates, Licenses, Registrations, Clearance
Possess and maintain a valid state driver’s license.
Possess or be able to obtain and maintain NACI security clearance.
Completed or be able to complete JSCPSC Orientation Course.
Completed or be able to complete Emergency Dispatch Training and Certification Program
Speak, read, write, and understand the English language, apply written rules, detailed orders, instructions and training material
Have no record or history of illegal drug use, sale, possession, or manufacture
Must be able to meet drug testing and alcohol – free workforce requirements to include random drug and/or alcohol testing
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Planning/Organizing – Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Language Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound decisions based on that data.
Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.