Position Description

Non-Licensed Support Technician has technical expertise and training, including but not limited to, supporting and assisting a Lenel Certified Professional (LCP) or Legacy Master/Emerald certified technician, with the preparation, installation, maintenance, and repair EOC/EDC/EPACS hardware and software components required for dispatch consoles, badge/enrollment workstation with related components, printers, CCTV security cameras, video recorders, security servers, security field panels and subpanels and entry/access control systems including cabling, card readers, REX devices, intrusion and duress alarms and motion detectors.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

  • Engineer and design access control systems
  • Program and install access control systems
  • Program and install IP based cameras
  • Maintain and repair access control systems
  • Maintain and repair cameras
  • Develop ROMs for NASA OEM
  • Maintain Auto Cad drawing database
  • Perform daily system tests
  • Order hardware and material for new systems
  • Maintain support stock levels
  • Install multimedia systems as required
  • Fabricate new cable assemblies as needed
  • Build up and test new LENEL panels
  • Build up and test new hardware
  • Perform fiber optic systems maintenance
  • Install automatic gate control systems
  • Provide support for ISS systems operations
  • Other duties as assigned


This position does not have supervisory responsibilities.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Diploma or High School Equivalent
  • 1+ years of related experience

Computer Skills

  • Effective communicator and be able to communicate in writing
  • Have useable computer skills and a working understanding of all Microsoft platforms (Word, Excel, PowerPoint, and Outlook)

Certificates, Licenses, Registrations, Clearance

  • U.S. Citizenship
  • Possess and maintain a valid state driver’s license
  • Must be 21 years of age
  • High School diploma


To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Planning/Organizing – Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Language Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound decisions based on that data.

Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will occasionally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

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